What does consumer law say about refunds?

If a product or service does not meet the consumer guarantees, you are entitled to a repair, replacement or refund, you may cancel the service and, in some cases, claim reimbursement for damages and loss.

What are your consumer rights?

Consumers are protected by the Consumer Bill of Rights. The bill states that consumers have the right to be informed, the right to choose, the right to safety, the right to be heard, the right to have problems corrected, the right to consumer education, and the right to service.

How do I contact consumer Affairs Qld?

Report a consumer issue. Call us on 1300 302 502 – Monday to Friday 9 am to 5 pm AEST/AEDT, closed national public holidays.

Where can I expect a refund from the Australian Consumer Commission?

The Australian Competition and Consumer Commission (ACCC) has advised that it expects refunds to be provided where: you have a right to a refund under state or territory legislation or common law.

What are my rights under consumer law in Australia?

Repair, replace, refund. If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you’re entitled to will depend on whether the issue is major or minor.

How long does it take to get a refund in Australia?

The Australian Federation of Travel Agents advise that in normal circumstances it can take up to 12 weeks to process refunds. However in the current situation, it can take even longer. If you can afford it, take a credit voucher or rebook your holiday. It will be the easier course of action, and you’re more likely to get approvals to your requests.

When are you entitled to a refund or repair?

You are entitled to a refund, repair, replacement or repeat service if goods or services do not meet your consumer guarantees. Businesses do not have to display any signs about their refund policy.