Does Massachusetts have an ombudsman?

The ombudsman service offers a way for consumers to voice their complaints and have concerns addressed so they can live with dignity and respect. Anyone can bring a complaint before the ombudsman.

What is the role of an ombudsman within the long-term care facility?

Long-term care Ombudsmen are advocates for residents of nursing homes, board and care homes and assisted living facilities. Ombudsmen provide information about how to find a facility and what to do to get quality care. They are trained to resolve problems. If you want, the Ombudsman can assist you with complaints.

Where is my local ombudsman?

You can locate a local Ombudsman office in your area by selecting your county on the Find Services in My County page. Additionally, all long-term care facilities are required to post, in a visible location, the phone number for the local Ombudsman office and the Statewide CRISISline number 1-800-231-4024.

How do I report a nursing home in Massachusetts?

To report suspected elder abuse, neglect, or exploitation in Massachusetts:

  1. 1-800-922-2275.
  2. For contact information on local Ombudsman offices, visit the Long-Term Care Ombudsman Directory.

When should I talk to the ombudsman?

“When should I make an appointment to talk with the Ombudsman?” This is a common question, without an easy answer. Perhaps the shortest, and best, the answer is any time that feels right to the individual given the specifics of the situation.

How do I file a complaint against Mass Health Connector?

If you would like to submit a health care complaint by mail, please contact the Health Care Helpline at (888) 830-6277 for assistance.

What can you complain to the ombudsman about?

We review and resolve complaints about all sorts of things, such as: billing, customer service, installations/delays, switching providers, loss of service and sales. Find out more about the types of problems Ombudsman Services can look at.

Does the ombudsman really help?

An ombudsman is a person who has been appointed to look into complaints about companies and organisations. Ombudsmen are independent, free and impartial – so they don’t take sides. You should try and resolve your complaint with the organisation before you complain to an ombudsman.

Who is Iowa’s long-term care Ombudsman?

Angela Van Pelt
The Iowa Department on Aging is pleased to announce Angela Van Pelt as the new State Long Term Care Ombudsman.

What can you complain to the Ombudsman about?

Who oversees nursing homes in Massachusetts?

The Massachusetts Department of Public Health Division of Health Care Facility Licensure and Certification (DPH) upholds resident/patient rights in health care facilities in Massachusetts. DPH enforces nursing home laws and regulations through regular inspections and complaint investigations.

How do I report a rehabilitation center?

If you have a concern regarding the quality of care, facility conditions, or unprofessional conduct, you can always file a complaint against the concerned state agency. All you need to do is call the hotline, fill up a form, or send a personal complaint letter.